It's a Tuesday evening in Bangalore. The IPL match between Royal Challengers and Mumbai Indians is about to start in twenty minutes. You've just downloaded the FairPlay app, completed the KYC with your Aadhaar and PAN, and deposited ₹2,000 via UPI. Now you're staring at the promotions tab wondering what the welcome bonus actually gives you. The problem? Every blog post you opened shows a different number — some say 100%, others 150%, one even claimed 300%. None of them match what you see on your phone right now.
That's because bonus terms change. Screenshots age. Affiliate pages copy each other without checking. The only reliable source is the live screen inside your account. This post walks through how to read that screen properly, what to look for, and why the numbers you see tonight might differ from what your friend in Delhi saw last week.
Open the promotions tab while logged in
Log into the FairPlay login page first. Use your registered mobile number and the OTP that arrives via SMS. Once inside, tap the menu icon (three horizontal lines) in the top left corner. Select "Promotions" or "Offers" — the label varies slightly between the Android app, iOS app, and mobile web. Do not trust the marketing banner on the homepage. That banner often shows a generic "up to" figure that applies to a different campaign or a different state.
Inside the promotions list, look for a card labelled "Welcome Bonus" or "First Deposit Offer". Tap it. The detail screen that opens is the contract. Everything else is commentary. Screenshot this screen if you need to refer back later — but remember that even your own screenshot becomes stale the moment FairPlay updates the terms.
Read the five lines that matter
On that detail screen, five pieces of text determine whether the bonus works for you tonight:
- Minimum deposit amount — usually expressed in rupees. If it says ₹500 and you deposited ₹2,000, you qualify. If it says ₹1,000 and you only put in ₹500, the bonus will not trigger.
- Maximum bonus cap — the ceiling. Say the screen reads "100% up to ₹10,000". Deposit ₹15,000 and the bonus stops at ₹10,000. Deposit ₹8,000 and you get ₹8,000.
- Wagering requirement — written as a multiplier like 10x or 12x. This means the bonus amount (sometimes bonus plus deposit) must be bet that many times before withdrawal. A 10x requirement on a ₹5,000 bonus means ₹50,000 in settled bets.
- Eligible markets — the screen will list "Sports", "Cricket", "Live Betting", "Casino", or a combination. If it says "Cricket pre-match only", your live bet on the RCB vs MI toss winner does not count.
- Time limit — typically 7, 14, or 30 days from activation. The clock starts the moment you tap "Claim" or when the bonus is auto-credited after deposit.
Write these five values down. Compare them with what you intended to bet tonight. If the wagering requirement is 12x and you only have three evenings before a work trip to Pune, the bonus may not be practical. That's not a flaw — it's information.
Why the numbers differ between users
FairPlay runs parallel welcome campaigns. A user registering from Maharashtra might see a cricket‑focused offer with a 10x rollover on pre‑match odds of 1.80 or higher. A user in Gujarat opening the app the same hour could see a casino‑heavy package with 30x on slots. The FairPlay bonuses page aggregates current campaigns, but the live screen in your account is the final authority.
State‑level payment partnerships also shift the offer. When a new UPI gateway goes live in Tamil Nadu, FairPlay sometimes attaches a deposit‑match bonus to that specific channel for two weeks. The same gateway in Karnataka might not carry the extra incentive. This is why your colleague in Chennai got a different deal.
Common misreads that cost money
First, confusing "bonus amount" with "bonus + deposit". Some screens write "Wagering: 10x (bonus + deposit)". That doubles the required turnover. Always check the parentheses.
Second, ignoring minimum odds. A line that reads "Min odds 1.50 per selection" means a single bet at 1.40 — even on Virat Kohli to score a fifty — does not contribute to rollover. Accumulator bets must have every leg at or above the threshold.
Third, assuming all payment methods qualify. The terms often exclude Neteller, Skrill, or certain UPI handles. If you deposited via a specific wallet and the bonus didn't land, check the "Payment methods" section on the detail screen before contacting support.
What to do if the screen looks wrong
Refresh the app. Pull down on the promotions list. Force‑close and reopen. If the welcome card still shows an expired date or a mismatched percentage, tap the chat icon in the bottom right and ask the agent to "refresh my promotional eligibility". Mention your registered mobile, the deposit transaction ID (visible in the FairPlay deposit history), and the exact text you see. Agents can push the correct campaign to your account if a caching issue is the cause.
If the agent confirms the terms are correct but you believe the offer was advertised differently, ask for a transcript of the chat. FairPlay's customer support team logs every interaction. That transcript becomes your reference if you later escalate via the FairPlay contact us form.
A practical checklist before you claim
- Open the live promotions screen while logged in — not a screenshot, not a blog post.
- Note the five key values: min deposit, max bonus, wagering multiplier, eligible markets, expiry days.
- Verify your deposit method is listed as eligible.
- Check that your planned bets (tonight's IPL match, tomorrow's kabaddi league) fall within eligible markets and minimum odds.
- Calculate the required turnover in rupees. Decide if your schedule allows it before the expiry.
- Tap "Claim" only after the deposit shows as "Success" in your wallet balance.
- Screenshot the claimed screen with the timestamp visible — useful if a dispute arises later.
The match starts in five minutes. You've read the live screen. The welcome bonus shows 100% up to ₹10,000, 10x on cricket pre‑match odds 1.75+, 14 days. Your ₹2,000 deposit qualifies. The bonus ₹2,000 lands instantly. You need ₹20,000 in settled cricket bets over the next two weeks. That's three or four match evenings — doable. You place a pre‑match bet on RCB at 1.85. The rollover clock starts. No forwarded screenshot could have told you that.
More on how we approach numbers is on about FairPlay, and the tools for setting your own limits are on responsible gaming.