It is a cricket evening in Hyderabad, and you have just changed phones. You install the app, enter your FairPlay details, and the OTP arrives on the old SIM instead of the new handset. That is frustrating, but it is also expected. The account is linked to the mobile number you registered, not to the physical phone in your hand.
A new handset does not automatically create a new account. It only gives you a new device from which to reach the existing account. A new mobile number is different, because the OTP and account notices may still be routed to the old number. For a FairPlay login from a new phone, the key distinction is between the device and the registered contact number.
Why the OTP still goes to the old SIM
In the usual login flow, FairPlay sends the code to the mobile number stored on your account. That number is used as a possession check: the person signing in should be able to read messages sent to it. The app on a new phone does not override that setting.
This is why a friend’s phone, a replacement handset or a fresh installation can show the same result. The device has changed, but the registered contact point has not. If the old SIM is still active, the simplest route is to receive the code there. If the number is no longer yours, you need to recover or update the account through the official support route.
- The new phone can run the app, but it does not replace the registered mobile number.
- An old SIM kept in a spare phone can still receive an OTP if the connection is active.
- Changing phones and changing numbers require different actions.
- Repeatedly requesting codes will not update the number on the account.
What changes when you switch handsets
Switching from one Android phone to another, or moving between Android and iPhone, can affect saved passwords, biometric login and app permissions. It does not normally change your username, balance, preferences or registered contact details. Treat the new phone as a clean entry point and sign in with the same account details you used before.
Before opening the app, make sure you know which phone number or email address was used during registration. Small differences matter. A missing prefix, an old email alias or a nickname can lead you to the wrong field and make the OTP problem look worse than it is.
- Install the app from the official FairPlay route, not a forwarded APK or an unknown download page.
- Use a stable mobile data or Wi-Fi connection while requesting the code.
- Keep the registered SIM reachable, even if it is sitting in an older phone.
- Do not choose registration unless you are certain you have no existing account.
- Avoid signing in on a borrowed or shared phone unless you can log out afterwards.
How to log in from the new phone
Start with the FairPlay app page and install the app through the official route shown there. Once installation finishes, open the app and go to the FairPlay login screen. Choose login rather than registration, because the goal is to restore access to the account you already have.
Enter the registered username, email address or mobile number exactly as it appears on the account. Submit the request and wait for the OTP. Check the inbox of the registered SIM, including the normal SMS inbox. If the message appears on the old phone, enter that code in the app on the new phone.
- Confirm that the app is showing the login form, not a promotional or registration form.
- Check the number displayed before requesting the code, if the screen gives you that option.
- Enter the code carefully, without adding extra spaces or copying a nearby number.
- Do not share the code with anyone claiming to be an agent, friend or payment helper.
- After access returns, review the account details before using deposits, withdrawals or betting markets.
If the app asks for a password as well as an OTP, use the password you set for the account. Do not reset it through an unofficial link. If you cannot remember it, use the password recovery option shown inside the official app or website, then complete any verification requested.
If the old SIM is still active
An active old SIM is the easiest case. Put it into the new phone if the handset supports the SIM size and network, or place it temporarily in the old phone. A dual-SIM phone can also keep the registered SIM available while you use a different number for ordinary calls. The goal is simply to receive the OTP at the number stored on the account.
If the registered number is on an eSIM, contact your telecom provider for the appropriate replacement or reactivation process. Do not assume that moving the physical phone moves the eSIM. Once the registered number can receive SMS again, request a fresh code and complete the login.
- Check that the old SIM has network signal and can receive ordinary text messages.
- Wait a short while before requesting another code if the first message is delayed.
- Open the SMS from the registered number and enter the code in the FairPlay app.
- Log out from any old or shared device that should no longer have access.
- Review the registered mobile number in the account area, if that setting is available.
If the code arrives but the app rejects it, check the app version, internet connection and phone settings, then try the official support channel. Do not keep requesting large batches of codes; that can make it harder to see which message is current.
If the old SIM is lost or the number has changed
If the old SIM is lost, damaged or permanently disconnected, contact your telecom provider first if you want to keep the same number. A replacement SIM or eSIM for the same registered number may restore the normal OTP route. Keep any proof of ownership requested by the provider, and follow its secure process.
If the number itself has changed, the old SIM cannot solve the problem. Use the official FairPlay customer support page and explain that you have changed handsets and no longer control the registered number. Support can tell you what verification is needed for your account.
- State the registered username and the old mobile number accurately.
- Mention whether the old SIM is lost, inactive or simply in another phone.
- Provide only the account details and verification material requested through the official channel.
- Do not send your password, OTP, UPI PIN, card PIN or full payment credentials.
- Follow the recovery instructions you receive from the verified support team.
Support may ask about recent account activity, registered email details or payment references so that the request can be matched to the correct account. This is normal account protection. It is also why creating a fresh account to bypass a login problem is a poor idea; it can separate your history and make verification more confusing.
Restoring the app on a new handset
App data does not always move with the handset. A saved password, fingerprint login or face login may need to be set up again. That does not mean the account is lost. Install the official app, sign in with the registered credentials, and then rebuild convenience features on the new device.
- Download only from the official FairPlay app route.
- Update the app if the store or official page offers a newer version.
- Allow the app to work on a trusted connection before requesting an OTP.
- Sign in with your existing account rather than creating another profile.
- Set up biometric login only after a successful password and OTP login.
- Keep the device operating system and security patches current.
If you prefer the browser, open the FairPlay login page directly and use the same registered details. The same rule applies: the code goes to the registered contact number, not automatically to the new handset. A browser login can be useful for checking whether the problem is limited to the app.
Checking payments after access returns
After you regain access, take a moment to review the account before moving money. A new phone does not require a new UPI ID, bank account or payment profile. Whether you handle deposits in rupees through UPI or another listed option, use the FairPlay payment methods page to see what is presented for your account, and follow the on-screen instructions rather than a payment request sent by an unknown person.
- Confirm that the name and account details shown belong to you.
- Check recent transaction history before making a new deposit.
- Use only the payment route inside the official app or website.
- Never share a UPI PIN, card PIN or OTP with someone offering to complete a transaction.
- If a deposit or withdrawal looks missing, contact support with the transaction reference.
For withdrawal questions, the FairPlay withdrawal guide can help you understand the normal account-side checks. Do not open a second account to speed up a payment; keep the issue attached to the original account and let support trace it.
Protect the account on the new phone
A replacement phone is a good moment to tidy up security. Use a screen lock, keep the app updated and avoid storing your password in a place that other people can open. If the phone is shared with family, log out after each session and do not enable biometric access for an account that others can unlock with their own finger or face.
- Use a strong, unique password for the FairPlay account.
- Keep the registered email and mobile number under your control.
- Avoid public or untrusted networks for login and payments.
- Do not accept login help from strangers on messaging apps.
- Report suspicious access through the official support page.
If you suspect that someone else has used the account, change the password from a secure session if the option is available, then contact support. Do not reveal the new password or any OTP while explaining the issue.
Use support without giving away access
The official FairPlay customer support page is the safest place to start when the old number is unavailable or the app keeps failing. You can also check the FairPlay FAQ for common app, login and account questions before opening a request.
Describe the problem plainly: you changed handsets and no longer control the registered number. Support can tell you what verification is needed for your account.
More on how we approach numbers is on about FairPlay, and the tools for setting your own limits are on responsible gaming.