One rainy evening in Pune, you open your FairPlay account after dinner and try to finish ID verification before the night’s cricket coverage. You photograph your PAN card, but the upload fails because a corner is missing and the hologram is lost in flash glare. The card itself may be fine. The picture simply does not show enough detail. This guide covers the documents that may be requested, how to take a clear photo and what can affect the review.
Verification matches the details in your account with documents that confirm identity, address or ownership of a payment method. The exact request depends on your account and the information FairPlay needs to check. Follow the document options shown inside your account; not every document below will suit every case. Start with the FairPlay ID page if you want the wider account-verification context.
Identity documents that may be requested
Identity documents are used to confirm that the person operating the account is the person named on it. The upload prompt is the final authority on what is currently accepted. Common documents for Indian users may include:
- PAN card: capture the full front side, with your name, PAN and photograph visible.
- Aadhaar card: submit the side or sides requested. Keep the QR code, photograph and printed details readable.
- Passport: use the bio-data page with the photograph, name, passport number and other printed details visible.
- Voter ID card: photograph the complete card, including the photograph and identification number.
- Driving licence: provide the front and back if requested, especially when either side carries relevant details.
The document should belong to the account holder. If your account name uses a shortened form while your document shows a full name, make sure the identity is still recognisable and consistent. Do not alter the image to force a match.
Address and payment proof
Identity proof and address proof are not always the same request. A PAN card confirms identity but normally carries no address, so a separate document may be needed. Possible address documents include Aadhaar, passport, voter ID, driving licence, a utility bill or a bank statement. The name and address should agree with the account details, and the complete document should be visible.
Payment verification is separate again. If FairPlay asks you to confirm a bank account or UPI method used for rupee deposits or withdrawals, it may request evidence that the payment detail belongs to the account holder. This could be a bank statement, a passbook page, a cancelled cheque or a screenshot showing the requested UPI or bank information. Use the FairPlay payment methods page for general payment context, but upload only what the verification screen asks for.
Sometimes the process may also request a selfie, a selfie held with the document or a short liveness video. Treat these as separate from document photos. Follow the framing and movement instructions on screen, keep your face visible, and avoid filters or beauty effects.
What a clear document photo looks like
A clear verification photo lets a reviewer read the document without guessing. It should look like a straightforward picture of the original document, not a stylised image. Check each of these points before uploading:
- Include the whole document, with every corner inside the frame.
- Place it flat so the surface does not curve away from the camera.
- Hold the camera parallel to the document to prevent distorted text.
- Tap to focus and check that small letters remain sharp.
- Use even, natural light without a strong shadow across the page.
- Avoid flash glare on laminated cards, passports and licence covers.
- Keep the original colours instead of using black-and-white filters.
- Do not apply beauty, enhancement or document-scanning effects.
- Check the photograph, identification number, QR code and other requested details.
- Upload the original picture rather than a copy compressed through messaging apps.
Different documents create different problems. A laminated PAN card often reflects light near the photograph or hologram; move the light source rather than tilting the card. An Aadhaar QR code can look sharp from a distance but become blocky when enlarged, so check it at full size. For a passport, use the bio-data page only unless another page is requested. For a driving licence, check both sides. For a statement, include the account holder’s name, requested account detail and address without cutting off the edges.
A flatbed scan can work if it is complete and legible, but a scan is not automatically better than a phone photo. Mobile photos often capture holograms and raised details more naturally. Choose the format allowed by the upload screen and avoid compressing or converting the file repeatedly.
How to prepare and upload your documents
Before you begin, sign in through the normal FairPlay login route and check the verification area for the exact request. It is better to prepare one strong upload than to submit several versions and wait for the account to sort them out.
- Read whether the prompt asks for identity, address, payment proof, a selfie or more than one side.
- Place the document on a dark, plain surface so pale card edges remain visible.
- Clean the camera lens and remove nearby objects from the frame.
- Take the picture, zoom in and confirm every required field is readable.
- Compare the visible name and payment details with the account before uploading.
- Upload the correct side or file into the matching field.
- Save the result screen and wait for the status to update.
If your name changed after marriage or for another reason, use the current account details and the document that reflects your present identity. If two documents show different versions, contact support before uploading rather than editing one document to resemble the other.
How long does FairPlay verification review take?
There is no single FairPlay verification review time that applies to every account. A clear upload with consistent details can proceed more smoothly, while a blurry file, mismatched name or missing page may need manual attention. Some checks finish after the first review; others remain pending until a missing detail is supplied. Technical checks, follow-up questions and review volume can also affect the wait. Do not plan around an assumed approval time.
- Image quality: readable uploads reduce the need to inspect the document repeatedly.
- Completeness: cropped corners, a missing reverse side or an incomplete statement can pause the check.
- Detail matching: differences between the account, document and payment method may require clarification.
- Document type: some documents confirm identity but not address or payment ownership.
- Additional review: unusual changes or inconsistent information can trigger further questions.
- Your response: a prompt, clear reply to a follow-up can keep the process moving.
You may see a pending status while the check is being completed. Pending does not automatically mean rejection. Avoid uploading the same document again unless the account specifically asks you to replace it, because duplicate files can make the review harder to follow. If the status does not change or you receive a request for more information, contact FairPlay customer support. Mention your account ID, the document type, the message shown and the approximate time in IST. If verification is connected to a withdrawal, also review the FairPlay withdrawal guidance and check whether another account step is waiting.
Why verification gets rejected and how to fix it
- Blurry text: retake the photo at full resolution and check it before uploading.
- Glare or shadow: move the document into even light and change the camera angle.
- Cropped edges: leave a small border around the entire document.
- Wrong document: match the file to the field labelled for identity, address or payment proof.
- Missing side: add the reverse side when the prompt asks for both sides.
- Name mismatch: use documents that show the same person and seek support if names have changed.
- Address not visible: include the full page, not just the header or account number.
- Edited image: submit an unedited photo or scan; do not cover, redraw or paste over details.
- Unsupported file: use a document type and file format offered by the upload screen.
- Duplicates: wait for the existing request to update before sending another copy.
When a request is rejected, read the reason shown in the account and correct that specific issue. Uploading a different document will not fix a blurry photo, and taking a sharper photo will not fix a name mismatch. If the reason is unclear, ask support what exact detail could not be verified.
Keep document uploads private
Verification documents contain sensitive personal and financial information. Handle them as carefully as you would a physical wallet or bank paperwork. Use the authenticated account workflow and share documents only through the official process requested there.
- Check that you are signed into the correct account before selecting a file.
- Do not send your password, one-time code or payment PIN to anyone.
- Do not forward documents to an unverified email address, phone number or social-media account.
- Do not obscure information that the verification prompt requires you to show.
- If you are unsure which fields are necessary, ask official support before choosing an alternative document.
- Keep a private copy of what you submitted and note the time in IST in case you need to follow up.
Final document verification checklist
- The document is allowed by the current upload prompt.
- The full document and all requested sides are visible.
- The name and relevant details match the account.
- The photograph is sharp, evenly lit and free from glare.
- The file has not been cropped, filtered or edited.
- The correct document is in the correct upload field.
- The account shows a status or confirmation after submission.
Good verification photos are usually about patience and detail, not special equipment. Prepare the right document, check the image at full size and let the review process work. For broader questions about account access or document requests, use the FairPlay FAQ or return to the FairPlay ID guide.
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