It was a Tuesday night in Mumbai, the IPL match was on, and you tried to place a bet on the FairPlay app. The screen flashed a request for ID verification before the stake could be confirmed.
Documents FairPlay accepts
FairPlay asks for a government‑issued photo ID that shows your full name, date of birth and a clear picture. The most common documents are an Aadhaar card, a PAN card, a passport, a driving licence or a voter ID. The name on the document must match the name you used when you created the account on the FairPlay registration page.
- Aadhaar card (front and back)
- PAN card
- Passport (photo page)
- Driving licence (front and back)
- Voter ID card (front and back)
Verification is a one‑time step that protects your balance and makes future withdrawals straightforward. Once the ID is cleared, you can move money to your bank account or UPI handle without extra delays.
When you later deposit rupees via UPI, the verified ID lets the transaction clear without extra checks.
Many users in Delhi and Bangalore find that verification speeds up their first withdrawal.
What a clear photo looks like
Take the picture in a well‑lit room, preferably near a window during daylight. Avoid flash that creates glare on the laminate. Hold the phone steady so the whole card fits inside the frame with a small margin on each side. All four corners must be visible, and the text should be readable without zooming. Save the file as a JPEG or PNG under the allowed size limit; the app will reject anything larger or in an unsupported format.
If you are shooting at night, use a desk lamp with a diffuser to avoid harsh shadows.
If you are uploading a passport, make sure the machine‑readable zone at the bottom is not covered by a finger. For Aadhaar, the QR code on the back must be legible. A quick test is to open the image on your phone and pinch‑zoom — if you can read every line, the upload will likely pass.
A scan is fine as long as the resolution is high and the file size stays within the limit. Avoid PDF files; the system only accepts image formats.
How long the review takes
Once you submit the photos, the verification team starts the check. In most cases the review finishes within a few hours, but during high‑traffic periods such as a big cricket tournament it can take longer. You will receive a push notification and an email when the status changes. While you wait you can still browse markets, but you cannot confirm a withdrawal until the ID is approved. The FairPlay withdrawal page explains the next steps after verification.
The review team operates on Indian Standard Time, so you will usually see a status change during the morning or early evening. If you submit late at night, the check may resume the next working day.
During major cricket events such as the IPL or a kabaddi league, the verification queue can grow because many new users join at once. Planning your upload a day before the match helps avoid a last‑minute hold.
Fans in Chennai and Kolkata often see a surge in new sign‑ups during the tournament weeks.
Common pitfalls and quick fixes
- Blurry or low‑resolution image – retake in brighter light
- Name mismatch between ID and account – update the profile before uploading
- Expired document – use a current ID
- File type not accepted – convert to JPEG or PNG
- Cropped corners – re‑frame the shot to include the whole card
If the review is rejected, the app shows a short reason. Fix the issue and upload again; the second attempt is usually faster because the team already has a reference. For any stuck case you can open a chat from the FairPlay ID screen and a support agent will guide you through the next steps.
If you use a passport, make sure the signature page is not folded. A folded corner can hide the MRZ line and cause a rejection. Flatten the document on a flat surface before you shoot.
A clean, flat passport page photographs best when placed on a dark background.
Keep the approved ID screenshot in a secure folder on your phone. When you switch devices or reinstall the app, you can re‑upload the same file and skip the waiting period.
Remember that the name on the ID must match the name on your bank account or UPI ID. A mismatch will block the withdrawal even after verification.
Double‑check the spelling of your name on the bank passbook before you start the upload.
Quick checklist before you submit
- Document is current and not expired
- Full name matches the registered account
- All four corners visible in the photo
- Text is sharp and readable
- File is JPEG or PNG within size limit
- No glare or reflections on the surface
- You have a stable internet connection for upload
Tick each item off mentally before you hit submit; it saves a round‑trip with support.
When the status turns green, you will see a small badge next to your profile picture. That badge signals that the account is fully verified and ready for any transaction size.
The badge also appears in the transaction history, giving you a quick visual cue.
Most users finish the whole process in a short while, even on a busy evening.
You can also check the verification status anytime from the profile screen without leaving the betting lobby.
If anything feels unclear, the help centre has a step‑by‑step guide with screenshots.
More on how we approach numbers is on about FairPlay, and the tools for setting your own limits are on responsible gaming.