Your phone is in your hand during an evening cricket match, and you are ready to check your FairPlay account. You type the password you usually use, but it is rejected. Perhaps you changed phones, cleared an app, or have not signed in for a while. The solution is the password reset flow, not repeated guesses.
Start at the official FairPlay login screen. If you reached the page from a message or social post, check the address carefully before entering anything. A genuine reset process begins from the account login area and asks you to identify the account before sending a code.
Start from the login screen
Open the FairPlay website in your browser or the app you normally use. On the login form, look for Forgot password, Reset password, or similar wording. Labels can differ between the browser and app, but the purpose is the same: connect the request to your registered email address or mobile number.
Enter the contact detail exactly as registered. A small typo can send the code somewhere else or stop it from being delivered. Do not create a new account to bypass the problem. If your registered mobile number or email has changed, you will need the account recovery help offered through the official support channel.
- Submit one reset request and wait for the delivery message.
- Check the inbox, spam, promotions, and junk folders for email.
- Check SMS messages and your phone's signal if the code is sent by text.
- Use the code linked to your latest request.
- Enter it before it expires, then follow the prompt to choose a new password.
- Log in with the new password and check that you can access the account.
If you are using the app, make sure you are on the normal login screen and not a third-party page. The FairPlay app information page can help you confirm the intended app route. Do not install an app from a link sent by an unknown person.
Why the newest code works
A password reset code is a one-time security token. When you request a code, the system creates a fresh token for that attempt. If you request another one, the newer token becomes the active one for the latest attempt, and the earlier token is normally invalidated. This prevents an old code from remaining useful after you have already started a newer reset.
Delivery is not always in the same order as the requests. An older email can sit in a queue, or an SMS can arrive late because of network congestion. You might receive the first code after the second one. That does not make the first code valid. The newest accepted request is the one to follow, which is why only the newest code works in practice.
Repeatedly tapping resend can make the situation harder to read. It can also trigger delivery limits or make you unsure which message belongs to which request. Make one request, give it a little time, and then decide whether a resend is actually needed.
- If two codes arrive, identify the request you made most recently and use the code for that request.
- If you cannot tell which code is newest, wait, then make one fresh request and use only the code that follows it.
- Do not copy an older code from an email or SMS after submitting a later request.
- If a code is rejected, check that you are still on the same reset screen and have not started another request in a second tab.
Create a password you can use safely
Once the new-password screen opens, choose a password you have not used for another account. A long, memorable phrase with a mix of letters, numbers, and symbols is easier to protect than a short word based on a name, team, city, or birthday. Avoid obvious sequences and do not reuse a password from email, UPI, banking, or social media.
Save it somewhere secure. A reputable password manager is useful if you are comfortable with one. Otherwise, keep a private written record away from your phone and account documents. Do not send the new password to support, friends, or anyone who messages you claiming to fix the account.
- Use a different password for FairPlay and your email account.
- Make it memorable without making it easy to guess.
- Check capital letters, spaces, and symbols before saving.
- Log out from shared devices after you finish.
- If the account shows saved contact or security settings, review them for changes.
If the reset code does not arrive
A missing code is often a delivery or contact-detail problem rather than a failed account. Confirm that the email address or mobile number matches the one registered with FairPlay. Then check spam, promotions, junk, blocked senders, SMS filtering, and phone storage. A message may also take time to arrive, especially when mobile service or email filtering is slow.
Try the reset from a stable connection. If you are in Mumbai, Delhi, Bengaluru, Chennai, Kolkata, Hyderabad, or another Indian city, the local network and email provider can still affect delivery. The same applies when you request a code late in the evening IST. Do not assume that a delayed message means you should send several more requests.
If the code still does not arrive, use the official FairPlay customer support route. Explain that you forgot your password and cannot receive the reset code. Support may ask you to confirm account details, but never share your password, payment credentials, or a live reset code with anyone.
- Check whether you are looking at the correct email inbox or mobile number.
- Wait for the current request to finish before trying again.
- Close extra browser tabs that may contain an older reset form.
- If the browser works but the app does not, follow the app guidance or try the official browser route.
- For general account questions, read the [FairPlay FAQ](/fairplay-faq/) before submitting another request.
After you regain access
After you regain access, log in with the new password and check the account dashboard. Confirm that your registered email or mobile number is still correct. If you normally deposit or withdraw in rupees through UPI or another payment method, review any saved payment details shown by the account. If you see an unfamiliar change, stop using the account and contact support.
This is also a good moment to check recent account activity if that information is available. You do not need to place a bet or make a deposit to complete recovery. The goal is simply to confirm that the account is yours, the contact details are correct, and no one else has changed access settings.
If you use FairPlay for cricket, kabaddi, or other sports, avoid rushing back into a live market while troubleshooting. A calm check of the account is safer than changing several settings at once. If you need help understanding a page, use the relevant FairPlay betting information rather than sharing screenshots or codes with an unknown person.
Reset codes and login OTPs
A reset code and a login OTP serve different jobs. The reset code is used while changing a forgotten password. A login OTP is used to confirm access when the account asks for it. Both are private, temporary credentials. A support agent should not need you to reveal a live code, so treat any request for one as a warning sign.
Keep the reset page open while entering the code. Do not paste a code into a different website, and do not follow a second link that arrives unexpectedly during recovery. Return to the official login or account screen if anything looks unusual.
A simple recovery checklist
- Open the official FairPlay login page.
- Choose the password reset option.
- Enter the registered email address or mobile number exactly.
- Make one request and wait for delivery.
- Use the code tied to the newest request, not an older delayed message.
- Create a fresh password that is not reused elsewhere.
- Log in, review account details, and keep recovery information private.
That is the whole FairPlay forgot password process: identify the registered account, request a reset, use the newest valid code, and set a new password. If any step fails, stay on the official site and ask the official support team for help. A little patience during delivery is better than creating multiple competing reset requests.
More on how we approach numbers is on about FairPlay, and the tools for setting your own limits are on responsible gaming.